Shipping policy

Shipping Policy

Effective Date: February 6, 2025

Thank you for shopping with EnchantedFire13 Creations. We are committed to providing you with reliable and efficient shipping services. Please read our shipping policy carefully to understand our processes and timelines.

Processing & Handling

  • Orders are processed within 2 business days (excluding weekends and holidays) after payment confirmation.

  • You will receive a confirmation email once your order has been shipped.

  • Processing times may be extended during peak seasons or due to unforeseen circumstances.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Estimated delivery times depend on your location and the shipping method selected.

  • Please note that delivery times are estimates and may vary due to factors beyond our control.

Shipping Carriers

We partner with reputable shipping carriers such as [FedEx, UPS, DHL, USPS, etc.] to ensure timely delivery.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.

  • You can track your order using the tracking link provided.

International Shipping

  • We ship to select countries worldwide. Shipping fees and delivery times vary based on location.

  • Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.

  • Delays due to customs processing are beyond our control.

Undeliverable Packages & Address Errors

  • Please ensure your shipping address is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • If a package is returned due to an incorrect address, reshipping fees will apply.

Lost or Stolen Packages

  • EnchantedFire13 Creations is not responsible for lost or stolen packages once marked as delivered by the carrier.

  • If your package is missing, please contact the carrier to file a claim.

Damaged or Missing Items

  • If your order arrives damaged or with missing items, please contact us within 2 days of delivery with photos of the damage.

  • We will review the issue and offer a replacement or refund if applicable

Returns & Exchanges

  • For information on returns and exchanges, please refer to our Return Policy [insert link to return policy if available].

Thank you for choosing EnchantedFire13 Creations